TERMS & CONDITIONS
We will deliver your order via Royal Mail tracked and signed for service. We aim to deliver your products within 3-5 working days of your order being placed. We do not take responsibility for orders once they have been signed for at the given address (delivery confirmed by our couriers).
We will deliver your order via Royal Mail or DPD. International delivery can take more than 10 working days. Delivery is £25 and does not cover any potential charges such as VAT or customs and excise taxes at port of entry, which are the responsibility of the customer.
Due to COVID-19, our couriers may experience some delays in both UK and international deliveries.
You will receive an email confirming your product order once we have received your payment in cleared funds.
Exchange & Refunds
In case you wish to refund or exchange a product, please give us a call on 020 8424 0736.
Our policy regarding product exchanges and refunds is as follows:
An opened, used, or tampered (hologram or factory seal no longer intact or packaging damaged) product will not be exchanged or refunded. If such a product is returned to us, we will contact the customer to seek their view should they wish the product to be destroyed or returned to them at their cost.
You must do a patch test of each product before use to ensure compatibility of the product with your skin type. If you develop a skin reaction to a product, inform us immediately. For a refund or exchange, proof of purchase and proof of reaction confirmed by your GP would be required.
Unopened products can be exchanged or refunded within fourteen days. Proof of purchase would be required. All unopened products being returned or exchanged must be untampered, undamaged, and in original form, and sent to us by recorded delivery at the below address. The products will be subject to satisfactory inspection before the refund or exchange is issued. Once a refund is approved, the amount, to be paid by bank transfer, may take up to ten working days to reach your account. Postage and freight charges will not be refunded.
In the case of an exchange, the new product will be sent to you within seven working days by recorded delivery.
Products should be returned in original form to:
Avicenna Aesthetics & Wellbeing
30B Nottingham Place
London W1U 5NP
Inspection of Your Order
Once your order is received, check your products upon receipt including delivery handling. In case you receive damaged, incorrect or faulty products, inform us immediately in writing at the above email address, stating the matter substantiated by photographs of packaging and contents. You may cancel your order within your cancellation rights. Your statutory rights are not affected.
You have the right to cancel your order within 24 hours of placing the order or receiving the products. If you choose to do so, inform us in writing at the above email address. All products returned must be in original form, unopened, unused, and un-tempered. The cost of packaging and shipping will not be refunded, and neither will the cost of return delivery. An administration charge of £7.5 will be applied.